Refund Policy

If you paid for an order and request cancellation before production has started, we will generally approve a refund unless there is evidence of abuse, fraud, or policy violation.

If we cannot generate or deliver the purchased digital gift because of a technical issue, we may retry, manually review the order, offer a corrected delivery, or refund the order.

AI-generated music is inherently variable. Refunds are not guaranteed solely because you dislike a subjective creative result after a usable gift has been generated and delivered. We may offer a retry or correction at our discretion.

Orders that request prohibited, unlawful, NSFW, harmful, infringing, deceptive, or abusive content may be refused, cancelled, or refunded at our discretion.

Email support@aisonggifts.com with your order email, receipt or order ID, and a short explanation. We aim to respond within 3 business days. For payments processed by Creem, refund records may also be handled through Creem as merchant of record.